Vacancy for 6 positions in CUSTOMER SERVICE Departement at Telecommunication Company

People Development Agency is a Human Resources Consultant Company located in Jakarta is in positions to offer services to any issues in Human Resources. Have wide range client from property, electronic, embassy, logistic, telecommunication, financial institution to shipping. One of our services is Executive Search.

One of our client is urgently looking for new professionals to join them in Customer Service Departement as :

DIVISI SALES AND MARKETING
(DEPARTMENT: CUSTOMER SERVICE)

1. CS Payment Collection Manager (pda-072)
- S1graduate from any discipline
- 3 years or more experience in Credit Collection of filling Production or financial institution (collection division) managerial post, from telecommunication environment will be preferable
- Knowledge in Billing collection and customer service operational principles, invoices production and some financial institution knowledge in the market will be helpful
- Good written and spoken English
- Good presentation and facilitation skills
- Strong in details and high integrity
- Service orientation, pleasant manner and have soul of serving people

2. CS Infrastructure Manager (pda-073)
- S1graduate from any discipline
- Deep understanding of Call centre infrastructure and customer service system that usually used in Telco company
- Experience in developing CC and CIC infrastructure
- Knowledge on core cellular technology

3. CRM Analyst (pda-074)
- Bachelor degree from any discipline
- Min 3 years experiences in service related industry , preferably in QA environment
- Customer service focus, understanding of CRM Concept and quality of service
- Sound knowledge of CS process, operation and system
- Good written and communication skills
- Knowledge of operating system and essential customer services frontline competencies
- Coach mentality, good interpersonal skills, passion for quality.

4. Dealer Care Executive (pda-075)
- S1 graduate from any discipline
- 1 year experience in Customer service system support/infrastructure and cellular technology
- Good in managing people, communication skill, good team work relating to other division within the company.
- Good telephone etiquette, pro active, integrity, patience, responsive
- Ready to work in extending hours (Mon - Sat)
- Positive attitude, learning, discipline person
- Ability to adapt to new environment

5. Customer Interaction Center Supervisor (placement: Jakarta / Central Java / Bali-Lombok/Sumatera) (pda-076) :
- S1 graduate from any discipline
- 3 years experience in Customer service (in Walk in centre)
- Sound knowledge of CS operational and training development
- Has a conceptual and analytical thinking
- Understanding and able to develop people/SME for training development time to time to support all CS
- Good in report management
- Willing to travel a lot and ready to be place in one of NTS CIC / Branch
- Service orientation, pleasant manner, have a soul of teamwork

6. Customer Interaction Center Manager ( West Java ) (pda-077)
- S1 graduate from any discipline
- 3 years or more of experience in managerial level (in walk in centre/outlets in telecommunication or service company (banking) from securing sites to operational stage
- Professional and good appearance in meeting customer in an outlet orientation
- Sound knowledge of branches operational aspects, scheduling, capacity
- Good written and spoken English
- Good in managing people
- Good communication skills

Please email your application letter, detailed CV, and recent photograph (Ms.Word format, Max 100Kb) to pda@cbn.net.id
Reference code of position must be written on the email subject
(example : yourname-pda071)

We are waiting for your appplication.

Best Regards,

Maria Wuri
Consultant